Our Military Customers
Systems 2000 services all military branches both in the Continental United States (CONUS) and Outside the Continental United States (OCONUS). We provide all aspects of service from developing individual marketing plans, to headquarter relationship management, to in-store field execution. We service all DeCA Commissaries as well as all Exchanges across the Services. We value our Military Customers as they are our Country’s most important Patrons.
The Defense Commissary Agency (DeCA) operates a worldwide chain of commissaries providing groceries to military personnel, retirees and their families in a safe and secure shopping environment. Authorized patrons purchase items that are variably priced plus a 5-percent surcharge, which covers the costs of building new commissaries and modernizing existing ones. Shoppers save thousands of dollars annually on their purchases compared to commercial prices when shopping regularly at a commissary.
- Headquarters – Fort Lee, Virginia
- Recently started taking margin on selected items to offset drops in congressional funding
- 236 stores (178 in the Continental U.S. and 58 Outside the Continental U.S.)
- Commissaries recognized as the #1 non-pay benefit
- Vendor Stocking required for some categories
- Approximately 45% of DeCA shoppers are retirees
Military exchange stores are typically set up like a department store or a strip mall with smaller shops and service vendors nearby. Many installations have an exchange, some with uniform shops, barbershops, laundry and dry cleaning, gas stations and convenience stores, fast food outlets, and lawn and garden shops.
The exchanges are operated independently by each service (Army and Air Force together) to provide goods to their patrons. Funds from the exchanges go to servicing on-base activities such as gyms, playgrounds, movie theaters, etc.
As part of NEX (the Navy Exchange), each ship makes its own buying decisions. Given that Naval Ships needs to be ready at a moments notice, we have a dedicated team servicing them with goods as soon as they are requested.